REDHAT | Application for Associate Technical support Engineer, Apply now!
Overview :
Redhat is inviting applications for the Associate Technical support Engineer.
Responsibilities :
- Provide technical support to Red Hat enterprise customers
- Work with Red Hat enterprise customers across the globe on a 24x7 basis that requires one to work in different shifts periodically
- Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
- Exceed customer expectations by providing outstanding customer service
- Consult and develop relationships with in-house engineers and developers to promote creative solutions and improve customer satisfaction
- Contribute to the global Red Hat knowledge management system while working on customer issues
- Collaborate with engineering, product management, and support management teams to prioritize customer requests
- Support Red Hat's global customers on technical issues through phone, chat, or remote access tools
Skills Required :
- Excellent verbal and written communication skills
- Good analytical and problem-solving skills
- Ability to communicate and present ideas in a user-friendly way
- Focused on delivering remarkable and consistent customer experience
- Motivated and comfortable working in a team
- Ability and willingness to learn, adapt and practice Red Hat Values and Competencies
- Must have graduated within the last 2 years with a bachelor's degree in engineering, computer science or IT, science, or computer applications, or a master's degree in computer applications or marketing and communications
- Basic understanding of Linux, Containers, Kubernetes, and open source
- Basic knowledge of TCP/IP networking and UNIX services and concepts