Wipro | Hiring for Production Specialist, Apply Now!

Wipro | Hiring for Production Specialist, Apply Now!

Overview:

Wipro is inviting applicants for Production Specialist, Interested candidates can apply.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly through timely escalation to meet process SLAs.

 

 

 

Competencies:

Functional Competencies/ Skill

Process Knowledge – Knowledge of the assigned process, tools, and systems – Foundation to Competent

Behavioral Competencies

  • Collaborative working
  • Problem-solving and decision making
  • Attention to Detail
  • Execution Excellence
  • Client (Internal) Centricity
  • Effective Communication

 

 

 

Competency Levels:

Foundation

Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.

Competent

Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.

Expert

Applies competency in all situations and it serves as a guide to others as well.

Master

Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.

 

 

 

Responsibility:

  • Support process by managing transactions as per required quality standards.
  • Deliver excellent customer service through effective diagnosis and troubleshooting of client queries.
  • Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client.

 

 

 

Location:

Chennai, India.

 

 

 

 

How to apply Apply Here


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