Wipro | System Engineer, Apply Now!

Wipro | System Engineer, Apply Now!

Overview:

Wipro is inviting applicants as System Engineers, Interested candidates can apply.

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: Wipro) is a leading global information technology, consulting, and business process services company. We harness the power of cognitive computing, hyper-automation, robotics, cloud, analytics, and emerging technologies to help our clients adapt to the digital world and make them successful.

 

 

Details:

Apply Online:

  • Apply for a specific job that matches your profile using our advanced job search.
  • Upload your resume if you do not find a match. We will call you when a vacancy arises.

 

Evaluation:

  • Attend technical/functional interviews with our Business and Talent Acquisition Teams.
  • Complete online assessments for selective skills.

 

Documentation:

  • Share the requested documents so that we can roll out a competitive offer.
  • The list of documents required will be shared by your HR contact.

 

Offer:

  • Hold an active discussion with our recruiters and receive your final offer.
  • Confirm your offer acceptance and initiate the notice period with your current employer.

Joining:

  • Checking your credentials
  • A background verification will be conducted based on the documents you have submitted.
  • Welcome to Wipro
  • Congratulations on your new job!
    Start your professional journey with our special induction program.

 

 

 

Responsibility:

  • Excellent communication skills,
  • Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
  • Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
  • Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App, etc. over Remote Support
  • Answer incoming calls and respond to customers’ emails promptly.
  • Manage and resolve customer complaints.
  • Identify and escalate issues to supervisors as and when needed.
  • Provide product and service information to customers.
  • Research required information using available resources and offering solutions to customers.
  • Research, identify, and resolve customer complaints using applicable software.
  • Route calls and tickets to appropriate resources and Domains that can best support the user,
  • Document all call information according to standard operating procedures.
  • Recognize, document, and alert the management team of trends in customer calls.
  • Create SOPs for new Issues and resolutions given.
  • Complete call logs and reports.

 

 

 

Location:

  •  Bengaluru, India

 

 

 

How to apply Apply Here


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