Dell is hiring for Customer Service (L1) Support Associate, Apply Now
Overview:
Dell has invited the appliance to hire for the Customer Service (L1) Support Associate in Hyderabad, India. Interested candidates can apply for this.
Responsibilities:
- Manage calls concerning order status for missing, wrong or damaged orders, and customer escalation from both phone and email
- Engage with external vendors and other internal departments to resolve customer issues or complaints within SLA timelines
- Set realistic customer expectations and meet or exceed them
- Prepare daily/weekly performance reports
- Be fully liable for customer satisfaction and feedback for improvement.
Essential Requirements:
- Some relevant experience in handling customer service
- Excellent telephone and communication skills in English
- Flexible to work in night shifts
- Strong customer service ethic and skills to be empathetic and accept ownership
- Well-developed problem-solving skills
Desirable Requirements
- Previous customer care experience of 0-4 years
Location:
Hyderabad, India