POWERSCHOOL | Application for Associate Technical Support Engineer, Apply now!

Overview :

PowerSchool is hiring for the role of Associate Technical Support Engineer.

This position provides world-class solutions-oriented technical support with a strong focus on customer service that is designed to maximize customer satisfaction. 

 

 

 

Responsibilities :

  • Answers evaluate and prioritize incoming telephone, email, and chat-based requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies
  • Recognizes problems, conducts research, provides resolutions, and follows up with customers as needed, escalating more complex cases to the appropriate team
  • Logs and tracks call using a problem management database and maintain history records and related problem documentation
  • Prepares standard statistical reports, such as help desk incident reports
  • Consults with programmers to explain software errors or to recommend changes to programs
  • May test software and hardware to evaluate the ease of use and whether a product will aid the user in performing work
  • All other duties as assigned

 

 

 

Requirements :

  • 0-2 years prior experience in a technical support role
  • Proficient in Microsoft Office suite
  • Salesforce experience preferred
  • Prior CRM experience preferred
  • Strong attention to detail and time management
  • Strong oral and written communication skills
  • Strong customer service and conflict resolution skills
  • Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes
  • Associate’s degree or equivalent work experience

 

 

 

Job location :

Bengaluru

 

 

 

 



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