Business Operations Intern at Postman, Benefits, Salary; Apply Now
Hiring for Business Operations Intern
Postman
Overview:
Postman has invited the appliance to hire for the Business Operations Intern at Bangalore, India. Interested candidates can apply for this.
They are seeking a passionate and highly driven individual to join the Revenue Operations team at Postman. The Business Operations Intern role reports into the Senior Business Operations Analyst.
Role & Responsibilities:
- Work with the various teams in the Customer Organization including Sales, Success, Solutions, Product and Legal to understand business requirements for processes that need to be implemented in our Salesforce Instance
- Collaboration with material experts and other business analysts to create
- "best in class" solutions and be a proponent of measuring the success of those solutions
- Assist in the generation of reports, dashboards, and customized reports along with analysis of resulting data
- Help design, develop, test, and deploy solutions to the needs of the various teams in the Customer Organization
- Aid in curation and scalability of all supporting process and policy documentation with reference to all Customer Org processes within the Postman Salesforce Instance
- Assist with delivering training on all processes, policies, and best practices within the Postman Salesforce Instance
- Work with the Postman Data team to make sure data is appropriately synchronized with our core data store (Amazon Redshift, Looker)
- Monitor all integrations, via APIs/Web Services with other systems we use for customer interaction (such as Outreach, SurveyMonkey, etc.)
- Unit / Regression and User Acceptance testing and release management of modifications/updates between environment instances using Force.com IDE or other automated solution
- Assist in bulk uploads and bulk updates of knowledge using different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete, etc.
- Aid within the development of workflow rules with time-triggered tasks, email alerts, email templates, and field updates
- Assistance with the management and creation of user roles, profiles, permissions, role hierarchies, public groups, security controls, and shared
- settings
- Constantly reviewing current processes and configurations and suggesting improvements to continuously achieve sustainability
- Monitor maintenance of knowledge and mitigation of knowledge issues
- Performance of ongoing Salesforce administration activities (accounts, profiles, roles, fields, layouts, data security)
- Maintain technical design documentation supported functional and stakeholders’ requirements
- Regular and clear communication of project status or issues
Desired Skills:
- Experience in Salesforce Administration including Lightning Components
- Familiarity with an agile-based business environment
- Understanding of unit/regression testing and release management of modifications/updates between environment instances using Force.com IDE or other automated solution
- Knowledge in Software Development Life Cycle (SDLC), which involves requirement gathering, requirement analysis, design, development,
- implementation & enhancement of projects in Salesforce.com
- Use of Salesforce data migration using different data tools like Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete, etc.
- Experience with Salesforce reports/dashboards and workflow rules
- Familiarity with creation and management of User Roles, Profiles, Permissions, and Role Hierarchies, Public Groups, Security Controls, and Shared Settings
- Proactive approach and strong communication skills (including written, presentation, and verbal)
- Comfortable with ambiguity and effective with minimal guidance
- Excellent partnering and collaboration skills
- Excellent communication skills
Nice to Have:
- Salesforce Administrator Certification
- Salesforce Developer Certification
- Salesforce Advanced Administrator Certification
Location: Bangalore, India