Groww | Hiring for Graduate Trainee- Customer Success, Apply Now!
Overview:
Groww is Hiring for Graduate Trainee- Customer Success. Interested ones can apply.
Responsibilities:
- Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Requirements:
- Undergraduate courses with a Finance background (BCom, BBA, BBM).
- 50% cut-off – 10th, 12th, and Graduation.
- No backlogs and Gap years.
Expectations from successful candidates are:
- Eagerness to learn about the company’s products and capabilities.
- Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
- Technical aptitude and the ability to understand and explain complex concepts in simple terms.
- Excellent interpersonal and relationship-building skills.
- Knowledge of other regional languages is helpful if the company works within the country.