Groww | Hiring for Graduate Trainee- Customer Success, Apply Now!

Overview:

Groww is Hiring for Graduate Trainee- Customer Success. Interested ones can apply.

Responsibilities:

• Provide technical support and ad-hoc training to customers who use the company’s product, replying to inbound queries.
• Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
• Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
• Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.

Requirements:

• Undergraduate courses with a Finance background (BCom, BBA, BBM).
• 50% cut-off – 10th, 12th, and Graduation.
• No backlogs and Gap years.

Expectations from successful candidates are:

• Eagerness to learn about the company’s products and capabilities.
• Develops customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn.
• Technical aptitude and the ability to understand and explain complex concepts in simple terms.
• Excellent interpersonal and relationship-building skills.
• Knowledge of other regional languages is helpful if the company works within the country.