Remote Exam Support [Internship] at Red Hat

March 10, 2021, 3:35 p.m., Posted by: Muskan Priyadarshani

Remote Exam Support [Internship]

Red Hat

Overview:

Red Hat has invited the appliance for the "Remote Exam Support [Intern]" position, Interested candidates can apply for this. "The Red Hat Global Learning Services (GLS) team is trying to seek out a far-off Exam Support Intern to hitch our Remote Proctoring team in Bangalore, India. In this role, you'll get to realize and believe delivering exams the Red Hat way".

Responsibilities:

Respond to live chats and other modes of support from remote exam candidates
Assist examinees with questions related to setting up their hardware, internet, and space for a performance-based, remote examination
Monitor pre-exam readiness status of upcoming exams and proactively reach bent examinees for setup assistance
Follow up on customer queries with operations, IT, and curriculum teams and training quality managers when needed
Manage simultaneous incoming chats, tickets, and calls effectively
Identify and assess queries in order that your response is in line with the Certification team's guidance
Provide accurate, valid, and appropriate solutions within an inexpensive amount of your time and follow up to make sure resolution
Keep accurate documentation of interactions and contribute toward building process repository

Eligibility:

Currently enrolled in a full-time bachelor's degree in engineering, computer applications, or computer science

Required skills:

Flexible to work outside normal business hours
Excellent written and verbal communication skills in English; knowledge of another international language is a big plus
Fast typing skills with high accuracy
Ability to handle multiple priorities and manage time effectively
Technical knowledge of varied operating systems like Windows, Linux, and Mac
Technical knowledge of terminal commands in Linux and Mac
Technical knowledge of and awareness of internet connection nuances, bandwidth, browsers, wired and wireless connections, and VPN
Technical knowledge of computer hardware like ports, network adapters, displays, and webcams

Category: Technical Support