Remote Exam Support [Internship] at Red Hat
Remote Exam Support [Internship]
Red Hat
Overview:
Red Hat has invited the appliance for the "Remote Exam Support [Intern]" position, Interested candidates can apply for this. "The Red Hat Global Learning Services (GLS) team is trying to seek out a far-off Exam Support Intern to hitch our Remote Proctoring team in Bangalore, India. In this role, you'll get to realize and believe delivering exams the Red Hat way".
Responsibilities:
- Respond to live chats and other modes of support from remote exam candidates
- Assist examinees with questions related to setting up their hardware, internet, and space for a performance-based, remote examination
- Monitor pre-exam readiness status of upcoming exams and proactively reach bent examinees for setup assistance
- Follow up on customer queries with operations, IT, and curriculum teams and training quality managers when needed
- Manage simultaneous incoming chats, tickets, and calls effectively
- Identify and assess queries in order that your response is in line with the Certification team's guidance
- Provide accurate, valid, and appropriate solutions within an inexpensive amount of your time and follow up to make sure resolution
- Keep accurate documentation of interactions and contribute toward building process repository
Eligibility:
- Currently enrolled in a full-time bachelor's degree in engineering, computer applications, or computer science
Required skills:
- Flexible to work outside normal business hours
- Excellent written and verbal communication skills in English; knowledge of another international language is a big plus
- Fast typing skills with high accuracy
- Ability to handle multiple priorities and manage time effectively
- Technical knowledge of varied operating systems like Windows, Linux, and Mac
- Technical knowledge of terminal commands in Linux and Mac
- Technical knowledge of and awareness of internet connection nuances, bandwidth, browsers, wired and wireless connections, and VPN
- Technical knowledge of computer hardware like ports, network adapters, displays, and webcams
Category: Technical Support