Remote Exam Support [Internship] at Red Hat

Remote Exam Support [Internship] at Red Hat

Remote Exam Support [Internship] 

Red Hat





Red Hat has invited the appliance for the "Remote Exam Support [Intern]" position, Interested candidates can apply for this. "The Red Hat Global Learning Services (GLS) team is trying to seek out a far-off  Exam Support Intern to hitch our Remote Proctoring team in Bangalore, India. In this role, you'll get to realize and believe delivering exams the Red Hat way".



  • Respond to live chats and other modes of support from remote exam candidates
  • Assist examinees with questions related to setting up their hardware, internet, and space for a performance-based, remote examination
  • Monitor pre-exam readiness status of upcoming exams and proactively reach bent examinees for setup assistance
  • Follow up on customer queries with operations, IT, and curriculum teams and training quality managers when needed
  • Manage simultaneous incoming chats, tickets, and calls effectively
  • Identify and assess queries in order that your response is in line with the Certification team's guidance
  • Provide accurate, valid, and appropriate solutions within an inexpensive amount of your time and follow up to make sure resolution
  • Keep accurate documentation of interactions and contribute toward building process repository




  • Currently enrolled in a full-time bachelor's degree in engineering, computer applications, or computer science



Required skills:

  • Flexible to work outside normal business hours
  • Excellent written and verbal communication skills in English; knowledge of another international language is a big plus
  • Fast typing skills with high accuracy
  • Ability to handle multiple priorities and manage time effectively
  • Technical knowledge of varied operating systems like Windows, Linux, and Mac
  • Technical knowledge of terminal commands in Linux and Mac
  • Technical knowledge of and awareness of internet connection nuances, bandwidth, browsers, wired and wireless connections, and VPN
  • Technical knowledge of computer hardware like ports, network adapters, displays, and webcams



Category: Technical Support




How to apply Apply Here

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