Job Opportunity: Technical Support Consultant at Adobe [Apply Now]

Job Opportunity: Technical Support Consultant at Adobe [Apply Now]


 Adobe is recruiting for a Technical Support Consultant.



  • Must be a Graduate
  • Innovative thinking and thoughtful risk-taking.
  • Ability to partner across the organization.
  • Sound Communication skills.
  • Customer Focused approach.
  • Professional approach all company/project related information to be kept confidential
  • Working Knowledge of Web technologies, especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
  • Working Knowledge in HTML, DHTML, JavaScript, CSS, XML, AJAX, JQuery, Apache & IIS
  • Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
  • Knowledge of one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
  • Knowledge with web services APIs, database connectors, SOAP



  • Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
  • Provide customer support via telephone and portal
  • Acts as a customer advocate ensuring all customers’ voices are heard.
  • They perform root cause analysis on customer issues to enable both peers and the customer to grow their knowledge of the product.
  • Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers.
  • They are educating customers on specific product functionality required to resolve their issues.
  • They are writing and presenting internal\informal courses on troubleshooting areas of product functionality.
  • We are working cooperatively with other Technical Support team members and other Adobe teams such as consulting services, Engineering, technical operations, and deliverability.
  • Timely communication with customers concerning the status of open support issues and many more...


Important Points:

  • Location: Noida
  • Position: Technical Support Consultant.
  • Seniority Level: Mid-Senior Level
  • Industry: Information Technology & Services, Computer Software, Internet
  • Employment Type: Full


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