Job Opportunity: Technical Support Consultant at Adobe [Apply Now]

March 25, 2021, 4:52 p.m., Posted by: Nandita Singh

Overview:

Adobe is recruiting for a Technical Support Consultant.

Must be a Graduate
Innovative thinking and thoughtful risk-taking.
Ability to partner across the organization.
Sound Communication skills.
Customer Focused approach.
Professional approach all company/project related information to be kept confidential
Working Knowledge of Web technologies, especially JAVA/J2EE (e.g. coding, garbage collection tuning, heap dump & thread dump analysis) and JavaScript, Content Management Systems (CMS), website architecture
Working Knowledge in HTML, DHTML, JavaScript, CSS, XML, AJAX, JQuery, Apache & IIS
Working knowledge of different OS including WIN, UNIX, LINUX, Solaris
Knowledge of one or more database platforms (Oracle, SQL, MySQL, or PostgreSQL) is required.
Knowledge with web services APIs, database connectors, SOAP

Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention
Provide customer support via telephone and portal
Acts as a customer advocate ensuring all customers’ voices are heard.
They perform root cause analysis on customer issues to enable both peers and the customer to grow their knowledge of the product.
Thoroughly documenting all communication, troubleshooting, and activity on issues reported by customers.
They are educating customers on specific product functionality required to resolve their issues.
They are writing and presenting internal\informal courses on troubleshooting areas of product functionality.
We are working cooperatively with other Technical Support team members and other Adobe teams such as consulting services, Engineering, technical operations, and deliverability.
Timely communication with customers concerning the status of open support issues and many more...