American Express is hiring for Operations Support, Apply now
Overview:
American Express is inviting applications to hire for the Operations Support job in Gurgaon, Haryana, India. Interested candidates can apply.
Roles:
- Communicate systems, voice response, and Telecommunication issues to the department.
- Real-time adherence, monitoring, and communication. Raise awareness of RTA issues that are impacting service level and aging objectives.
- Proactively identify improvement opportunities on things such as shift mix, hours of operation, etc. Manage Outbound Contacts on Dialer, with minimal abort rate.
- Analyze and define at regular intervals, the best time to contact Cardmembers to improve total Contacts in the process. In-bound call pattern analysis, trending, and staff alignment.
Responsibilities:
- Maintain strong relationships with the Team Leaders and SDLs to improve overall understanding and awareness of daily/weekly business impacts.
- Feedback, Huddle timings, training schedules, and other Off-The-Phone activities. Shift Rotations. Transport Roster Shift 24X7. Shifts: 24 *7.
Required Qualifications :
- Graduate with 0-3 years of relevant experience preferably in the service industry
- High result orientation
- Proven ability to drive productivity & sustained performance
- Strong team player with a high level of integrity
- Result oriented and decision-making skills
- Ability to demonstrate flexibility and resilience in the face of changing business requirements
- Strong Analytical skills(Mathematics & Statistics background preferred
- Good working interpersonal and negotiation skills and the ability to communicate at all level
Location:
Gurgaon, Haryana, India