Capgemini | Hiring for Service Desk Engineer, Apply Now!
Overview:
Capgemini is Hiring for Service Desk Engineer. Interested ones can apply.
Responsibilities:
- Handle Incoming Calls and perform troubleshooting over calls as per Knowledge Articles available and provide first time fix over calls
- Handling Trouble Tickets in the form of Chat/Service Requests/Emails
- Working towards meeting the defined SLAs for all metrics
- Maximize customer satisfaction through effective solutions delivery
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- To take ownership of user problems and be proactive when dealing with user issues
Requirements:
UG: Any Graduate
Location:
Delhi