Deloitte Off Campus Drive 2022– Associate Analyst | Apply Now
Overview :
Deloitte has to recruit candidates for Technical Support – Associate Analyst Position off-campus in Hyderabad, India.
Qualification :
Any Graduate
Required Skills :
- Any Graduate
- Excellent written, verbal, listening, and analytical skills.
- Easily grasp and communicate complex ideas.
- Excellent problem-solving skills.
- Knowledge of MS Office 2010, 2013 including Outlook.
- Knowledge of computer hardware and software.
- Knowledge of Operating Systems like Windows 10 and macOS.
- Knowledge of network and internet.
Responsibilities :
- Excellent knowledge of Microsoft Technologies such as Outlook 2016, Office 365, and Office 2016, working and troubleshooting experience of Hybrid Environment of On-Prem and Exchange Online.
- Knowledge of Active Directories such as password reset, Account management, Mailbox, and DL management.
- Good to have experience in working on MS Teams, One Note, and One Drive for Business, knowledge of Windows Azure functionality for Mobile Device Management will be added advantage.
- Should have Knowledge of Microsoft Skype for Business technologies to set up Skype meetings Ad-hoc or planned.
- Exceptional knowledge of performance optimization of Windows laptops, including reconfiguration, maintenance, and/or upgrades.
- Should possess most updated Knowledge of Smartphone OS such as Android and iOS, Email sync on PDA, Hotspot configuration, and troubleshooting.
- Should provide technical resolution or troubleshooting to the Customers for laptops, printers, MFD, and other hardware peripherals.
- Good Knowledge of Networking and Internet connectivity issues for desktop & portable systems is a must.
- All applicants must be flexible to work in a 24/7 schedule with split shifts, split week offs, and weekend working.
- Should be extremely flexible to support our customers from multiple time zones.
- Excellent verbal and written communication.
- Provide effective and timely resolution for all voice and non-voice interactions (phone, email, self-service tickets, chats, and voicemail) with end-users.
- Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, and First Call.
- The resolution, Schedule Adherence and participate in individual/group coaching sessions.
Location :
Hyderabad