Genpact | Hiring for Process Associate - Customer Service, Apply Now!

Genpact | Hiring for Process Associate - Customer Service, Apply Now!

Overview:

Genpact is Hiring for a Process Associate - Customer Service. Interested ones can apply.

 

 

 

Responsibilities:

  • Respond to customer queries and customer concerns
  • Making outbound calls to Customers and Employers 
  • Provide support for data collection to enable Recovery of the account for the end user.
  • Maintain a deep understanding of client processes and policies
  • Reproduce customer issues and bring up product bugs
  • Providing excellent customer service to our customers
  • You should be responsible to exhibit the capacity for critical thinking and analysis.
  • Responsible to showcase tried work ethic, with the ability to work well both independently and within the context of a larger reciprocal environment

 

 

 

Qualifications:

Minimum Qualifications:

  • Graduate (Any Discipline)
  • Freshers are eligible

Preferred Qualifications:

  • Previous experience in a customer service role chat/email/voice
  • Effective probing skills and analyzing / understanding skills
  • Analytical skills with a customer-centric approach 
  • Excellent proficiency in written English and with a neutral English accent
  • You should be able to work on a flexible schedule (including weekend shifts)

 

 

 

Location:

Gurugram

Join WhatsApp Group: Link


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