MasterCard | Hiring for Production Support Engineer, Apply Now!

MasterCard | Hiring for Production Support Engineer, Apply Now!


MasterCard is Hiring for a Production Support Engineer. Interested ones can apply.





  • Perform L1 Application Support services on a 24x7x365 basis. Email-Based Alert Monitoring - Initial response & triage of alerts using SOP
  • Validation of CRQs using Alerts or Dashboards
  • Application Performance and Monitoring using Dashboards
  • Problem Ticket creations & follow-ups for Alerts reductions
  • Alerts/Volumetric reporting (Bi-weekly, Monthly)
  • Participation in TRT/Bridge calls for Critical alert resolution
  • Soft Skills & Situation Management over the phone call
  • Contribution to Knowledge Management - create/update new or existing SOP
  • Assign incidents generated by monitoring tools to the corresponding application and support teams using SOPs.
  • Escalate and engage Incident Requests and Change Requests to respective application teams using the escalation matrix.
  • Communicate and correlate any events triggered during a change window to corresponding application teams to ensure application availability.
  • Regularly perform data analysis to determine Customer program performance and identify areas of improvement
  • Increase the quality of work through streamlining processes, reducing alert counts, innovating wherever/whenever possible, and through various other continuous improvement opportunities.
  • The approved service management tool(s) (e.g., Remedy) will serve all specific incidents, changes, and service requests.
  • A person should be ready to work in Shifts.





  • Bachelor’s Degree or equivalent work experience.
  • Basic understanding of UNIX scripting
  • Experience in batch scheduling & Monitoring
  • Basic understanding of SQL/Oracle or any other relational database
  • Knowledge of tool monitoring (Splunk, Dynatrace & Omnibus)
  • Effective problem and troubleshooting skills
  • Knowledge of ITSM best practices
  • Effective written and verbal communication skills
  • Effective interpersonal skills.




Secondary skills (Good to have):

  • Knowledge of Mainframe skills – JCL, OPC/CA7 (Job Scheduler) 
  • Alert Tools – Xmatters, Nagios, Azure Monitor, IPMON, Zabbix





How to apply Apply Here

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