Mphasis is hiring Technical Support Associate, Apply Now!

Mphasis is hiring Technical Support Associate, Apply Now!

Overview:

Applicants are invited for the post of Technical Support Associate offered by Mphasis.

 

 

Role description:

  • Excellent communication skills (Written & Verbal)
  • Basic computer knowledge / Computer Fundamentals
  • Troubleshooting mainly related to desktop/OS, Custom and COTS applications, Exchange related, End devices, VPN, VOIP, and share point as per guidelines in the knowledgebase
  • Remote desktop troubleshooting
  • Escalate complex incidents
  • Graduation in any Degree is mandatory
  • Shifts: 24*7 shifts, rotational offs

 

 

Skills:

  • PRIMARY COMPETENCY: Service Desk
  • PRIMARY SKILL: Technical Troubleshooting L1
  • PRIMARY SKILL PERCENTAGE: 100

 

 

Location:

Pune, India.

 

 

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