Phone pe - Hiring for Process Designer, Apply now!

Oct. 11, 2022, 11:59 a.m., Posted by: Vartika Joshi

Overview :

Phone pe is hiring candidates for the position of Process Designer.

Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction-related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about a resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage & Educate customers so they’re able to leverage PhonePe to the fullest

Have excellent written and verbal communication
Have good learnability
Be an active listener and deal well with an objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak English and Hindi
Graduation (10+2+3) is Mandatory
0 - 2 years of work experience in a customer-facing role
Multilingual skills (spoken + written) in South Indian languages are preferred

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment
Other Benefits - Higher Education Assistance, Car Lease, Mobile & Broadband Reimbursements, Salary Advance Policy, Your lunch is on us! , 5-day working week (2 rotational weeks off)