Technical Support Technician at DELL [Apply Now]
Technical Support Technician
DELL has invited the application for the Technical Support Technician on the Client Managed Services team in Gurgaon to do the best work of your career and make a profound social impact. Interested candidates who have an interest in the relevant field can apply for this. As a Technical Support Technician, you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to improve returns on IT investments, drive efficiencies and reduce costs.
Provide first-level support and use troubleshooting techniques and tools to identify technical defects/issues & assign incidents and escalate problems in line with documented guidelines and procedures
Actively support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout the life of incident
Document relevant information and ensure that the customer is communicated within a timely manner regarding the overall progress of their issue & identify and provide input on unique or recurring customer problems
Consistently perform to set targets & comply with schedule adherence to ensure overall service level targets are achieved
Maintain comprehensive knowledge of service offerings along with future industry products and technologies & attend required technical training sessions and make effective use of assigned lab time
- Graduate with 0-2 years of experience.
- Flexible on shift rotation base on business needs (24/7 Environment).
- First-rate customer focus, phone etiquette, and work ethic with excellent communications skills.
- Excellent communications skills with the ability to maintain composure under stress
- Strong problem-solving and troubleshooting skills using operational and diagnostic procedures
- Certificate/Diploma in computing or equivalent
- Working knowledge of PC architecture/technology