VOLVO - Hiring for Application Support Associate, Apply by Jan 30ᵗʰ, 2023
Overview :
VOLVO is hiring for the post of Application Support Associate.
Responsibility :
- Monitor VGCS Applications and Solution services.
- Be available and communicate with end users via telephone and email
- Respond to and handle calls by phone or email in a professional and efficient manner
- Attend to functional and technical questions and issues that arise within the applications supported
- Register and diagnose every call/mail in case of management tool by following predefined policies and procedures
- Follow up and seek solutions for application issues – follow-ups with End users, Business and with different support teams
- Be responsible for effectively and efficiently managing the relationship with end users
- Follow the defined escalation path for unresolved issues
- Take necessary actions to expedite the resolution process
- Provide or communicate the appropriate solution to the customer in a timely manner
- Adhere to predefines SLAs
Requirements :
- Bachelor’s degree in computer science or a related field
- Excellent spoken and written skills in English
- 0-2 years of Technical Support/Application support experience
- Working knowledge of executing/writing basic SQL queries
- Basic programming skills in any technology
- Open to working in shifts – 24x7
- Excellent communication, phone etiquette, and interpersonal skills
- Self-initiative, pro-active, hardworking, good attitude, and a team player
Job location :
Bengaluru