VOLVO - Hiring for Application Support Associate, Apply by Jan 30ᵗʰ, 2023

VOLVO - Hiring for Application Support Associate, Apply by Jan 30ᵗʰ, 2023

Overview :

VOLVO is hiring for the post of Application Support Associate.




Responsibility :

  • Monitor VGCS Applications and Solution services.
  • Be available and communicate with end users via telephone and email
  • Respond to and handle calls by phone or email in a professional and efficient manner
  • Attend to functional and technical questions and issues that arise within the applications supported
  • Register and diagnose every call/mail in case of management tool by following predefined policies and procedures
  • Follow up and seek solutions for application issues – follow-ups with End users, Business and with different support teams
  • Be responsible for effectively and efficiently managing the relationship with end users
  • Follow the defined escalation path for unresolved issues
  • Take necessary actions to expedite the resolution process
  • Provide or communicate the appropriate solution to the customer in a timely manner
  • Adhere to predefines SLAs



Requirements :

  • Bachelor’s degree in computer science or a related field
  • Excellent spoken and written skills in English
  • 0-2 years of Technical Support/Application support experience
  • Working knowledge of executing/writing basic SQL queries
  • Basic programming skills in any technology
  • Open to working in shifts – 24x7
  • Excellent communication, phone etiquette, and interpersonal skills
  • Self-initiative, pro-active, hardworking, good attitude, and a team player



Job location :




Join WhatsApp Group: Link

Related Posts