Wipro is hiring for System Engineer, Apply ASAP
Overview :
Wipro is inviting applications to hire System Engineers, Interested candidates can apply.
Roles & Responsibilities :
- Excellent communication skills,
- Ability to Empathize, pacify and handle Irate Customers with exceptional communication skills.
- Technical Knowledge in Troubleshooting Base Operating system issues and eager to learn New Technologies.
- Troubleshooting Windows, Outlook, Teams, Citrix. VDI, VPN, Security App, etc. over Remote Support
- Answer incoming calls and respond to customers’ emails promptly.
- Manage and resolve customer complaints.
- Identify and escalate issues to supervisors as and when needed.
- Provide product and service information to customers.
- Research required information using available resources and offering Solutions to customers.
- Research, identify and resolve customer complaints using applicable software.
- Route calls and tickets to appropriate resources and Domains that can the best support the user,
- Document all call information according to standard operating procedures.
- Recognize, document, and alert the management team of trends in customer calls.
- Create SOPs for new Issues and resolutions given.
- Complete call logs and reports.
Location :
Hyderabad, India