Wipro | Hiring for the post of Technical Lead, Apply now!
Overview:
Wipro is hiring for the post of Technical Lead. Interested ones can apply.
Location:
Chennai, India
Responsibilities:
- Oversee and support the process by reviewing daily transactions performance parameters
- Handle technical escalations through effective diagnosis and troubleshooting of client queries
- Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
Requirements:
- Process Knowledge – Knowledge of the assigned processes, tools, and systems
- Knowledgeable about the competency requirements. Demonstrates (in parts) frequently with minimal support and guidance.
- Consistently demonstrates the full range of the competency without guidance. Extends the competency to difficult and unknown situations as well.
- Applies competency in all situations and serves as a guide to others as well.
- Coaches others and builds organizational capability in the competency area. Serves as a key resource for that competency and is recognized within the entire organization.