Wipro is hiring for the post of Computer System Administrator, Apply by 4th October 2022
Overview:
Wipro is hiring for the post of Computer System Administrator. Interested ones can apply.
Location:
New Delhi, Delhi, India
Responsibilities:
- Provide an acceptance and immediate resolution to the high-priority tickets/ service
- Install and configure software/ hardware requirements based on service requests
- Ensure 100% adherence to timeliness as per the priority of each issue, manage client expectations and ensure zero escalations
- Provide application/ user access as per client requirements and requests to ensure timely solutions
- Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
- Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
- Coordinate with the on-site team for complex problem resolution and ensure timely client servicing
- Review the log which Chat BOTS gathers and ensure all the service requests/ issues are resolved in a timely manner
Requirements:
- Process Excellence – Ability to follow the standards and norms to produce consistent results, provide effective control, and reduction of risk
- Systems Thinking – Understanding the Wipro system(interrelatedness, interdependencies, and boundaries) and performing problem-solving in a complex environment
- Technical knowledge – Knowledge of the various devices/network, etc. which the administrator has to service.